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Returns Center
Simple steps for a hassle-free return
Returns process
Register return
Visit our returns page and fill out the provided contact form to register your return. Make sure you provide all the necessary information, such as order number, item number, and reason for the return.
Confirmation of your return registration
After you submit the form, we will review your return request. If a return label is required, you will receive a personal confirmation email with all the relevant information. Otherwise, you can simply return the goods using the enclosed cancellation form. Our team is happy to answer any questions or provide further assistance.
Preparing the return
Pack the items securely in their original packaging, if possible. Include a copy of the order confirmation or invoice. Don't forget to affix the return label clearly to the package.
Shipping of the return
Take the packed parcel to the shipping point from which you received the enclosed return label. Keep the tracking number in case of any queries.
Inspection and refund/exchange
Once we receive your return, we will inspect the contents. This process can take up to 7 business days. If everything is in order, we will process your refund to the original payment method or arrange an exchange. You will be notified of the status of your return via email.